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How to place a new order or a reorder

New order:


1) Add the quantity of the item you want to purchase to the cart by clicking the orange "personalize my award" button
2) Enter the text you want for each item on the following page
3) Review your text for accuracy
4) Save your text to the cart by clicking the blue "Save Personalization for this Product" button
5) Repeat process for additional items
6) In the shipping options page, enter the date needed by clicking inside the box and selecting from the calendar
7) Select from the available shipping options for date selected (change date to increase the number of options)
8) Pay for your order with any major credit card or PayPal

Reorder:


1) Log into "my account" on our website
2) Review your billing, shipping, and credit card information for accuracy; make any changes necessary
3) Select "reorder" next to the order you want to repeat
4) Make any additions or subtractions to the items in the shopping cart (if applicable)
5) Edit your text for each item by clicking the "view/edit personalization" link next to each
6) In the shipping options page, enter the date needed by clicking inside the box and selecting from the calendar
7) Select from the available shipping options for date selected (change date to increase the number of options)
8) Pay for your order with any major credit card or PayPal


Other order questions


Are there lettering/customization charges?

All of our trophies, awards, plaques, and medals include free lettering up to 60 characters. Additional characters over those amounts are charged at $.10 per character. There are a few awards where lettering is not offered. Those awards are clearly marked and will not allow you to enter text for them on the website.

When comparing prices, remember to ask the other companies if they include free personalization and how many characters are included. Many companies only include 40 characters or nothing at all.  Some charge extra for an individual name on each trophy.


How much text can I put on my award?

Each award can handle a different amount of text.  Simply add the item to your cart to see how much text can be added and how many lines of text are available.  Each award includes 60 characters of free text and optional additional characters are also available. 

We center "Arial Narrow" font on a gold or silver satin trophy plate and affix to trophies. We maximize the font size to the plate area and amount of text provided.

If you would like to request a different font, please make a note of that in the order notes section.  We will be glad to accommodate it if we can.


Can I add a logo to my awards?


Yes, on some awards we can add a logo.  Awards which can accommodate a logo will include an "add a logo" option.  There is a one time charge to set-up a logo that is noted with each award.  There is no additional charge beyond the initial logo fee to add the same logo to other items in the same order as long as the items include an add a logo option.  Please make a note of those products in the order notes section.  The only exception is on screen-printed or engraved acrylic or crystal awards.  With these awards a set-up charge will apply to each different size. 

Logos must be sent in one of the following file formats: .eps, .ai, .tiff, or a .jpg file at 300 dpi or above. If your logo is not in one of these formats or of poor quality, we can typically recreate it for an additional $25.00 to $40.00 fee depending on complexity. Logos should be sent by uploading your file via our upload feature or by email after you place the order.  Please include your order number. 

Logos will be printed in color on trophy plates, plaques, full color imprinted acrylic awards, etc. (as shown below), but will appear etched on laser engraved items.  Sorry, but we cannot match PMS colors except on screen-printed acrylic awards.  When logos are printed on gold or silver plate colors may change slightly once printed.  If your colors must be exact, we recommend using a black and white logo. Once your logo is on file with us you can use it at no charge for subsequent orders.  Simply make a note in the order notes section.  We keep logos on file for a period of one year.

Adding a logo to your order can increase the production time as we need to produce a proof and email that to you for approval.  We provide a free proof with a logo fee.  In general expect to add 1-2 business days of extra time.  For orders requiring quick turnaround we advise using a rush option or expedited shipping options to insure adequate time to reach you. 


How do I enter information to personalize my award?


After clicking the orange "Personalize My Award" button to add an item to the cart, you will be prompted to enter your personalization information. Each award includes 60 free characters and the option to add additional text at $.10 per character.