Return/Refund Policy

If you are not 100% satisfied with your purchase of your trophies or awards, please return it in resalable condition for a refund, an exchange, or credit of the full product cost minus personalization charges within 14 days of purchase.  

In the event there is any damage to your package and the contents during transit, TrophyPartner.com will replace them or the damaged parts, absolutely free. All requests for damaged items must be received within one week of delivery.

Refunds only apply to trophies that are returned in their original condition and can be resold.  Items that are engraved directly into the surface are not refundable.  Personalized name plates are also not refundable and will be charged at the prevailing rates for name plates based on current pricing for item #NP100 (typically $5.00 or less based on quantity). Items returned that are damaged and shipping charges are also not refundable.

To arrange for a return please email your request to us at sales@trophypartner.com.  Please include your original order number and description.  Upon receipt of your request you will be contacted by email with return instructions.

Order Changes

Orders are processed immediately so once an order is placed on our website, we cannot cancel or change it without a 25% cancellation and administrative fee (minimum $7.50 charge).  Please be sure to check your order completely before submitting it and purchasing it to insure the proper item(s), quantity, personalization instructions, shipping method, etc.

All requests to change an order must be received in writing so please email the information to us and we will respond with the appropriate action.  Please do not call to process an order change or cancellation and please do not leave order changes on our voicemail system.