How long will it take to get my order?
standard production time is 3 business days plus shipping time. We
also offer two rush options to get your order to you even faster:
1) Rush processing in 1 business day for a flat fee of $25
2) Turbo Partner Service for rush delivery within 3 business days for a flat fee of $25 plus
UPS Ground Shipping Charges
offer the following shipping methods: UPS Ground, 3 Day Air, 2 Day Air
and Next Day Air Services. For standard shipping add the number of
business days shown in the map below plus the days of processing. For
rush shipping we can ship by UPS 3 Day Air, 2 Day Air, Or Next Day Air.
DAYS OF PROCESSING + DAYS SHIPPING = DELIVERY TIME TO YOU
Normal Processing & Delivery: 3 Business Days + # Business Days Shipping = Delivery Time To You
Rush Processing & Normal Delivery: 1 Business Day + # Business Days Shipping = Delivery Time To You
Rush Processing & Rush Delivery: 1 Business Day + 1-3 Business Days Shipping = Delivery Time to You
Turbo Partner Service = Delivery in 3 Business Days
options, pricing, and estimated delivery dates will be provided for your
order in the checkout area so you can chose the service that meets your
needs. Please note that selecting the "Rush this Order" or Turbo
Partner Service Options does not change the estimated delivery date.
Please subtract 2 business days from the estimated delivery date for
the "Rush This Order" option and please allow 3 business days from
receipt of your order for delivery using the Turbo Partner Service.
Rush Processing Service
your trophies and awards fast? TrophyPartner.com offers rush
processing and production for a flat fee of $25 per order. This service
reduces processing and production time to 1 business day.
Check the "Rush This Order" box in the shopping cart area for this service.
that this service only reduces the processing and production time for
an order. We also offer expedited shipping options including 3 day air,
2 day air, and next day air. These can be selected in the checkout
This means that we can deliver an order to you as fast as you need it!!!
Note: Processing for orders placed after 12 p.m. (noon) PST will begin
the following business day. Estimated delivery dates shown on website
do not reflect the rush this order processing and will be delivered 2
business days earlier.
Turbo Partner Service
Introducing our Turbo Partner Service. This will deliver your order within 3 business days.
For a flat fee of $25 per order plus
UPS Ground shipping charges we can now deliver your order within 3
business days of receipt. This service offers considerable savings for last minute orders
big or small.
How do we do it?
We utilize our
extensive distribution network across the contiguous United States to
drop ship your awards directly to you from a nearby location. This can
save you substantial shipping costs versus air shipment.
What's the Catch?
send the name plates that attach to your awards with your personalized
text in a separate shipment. You must attach the name plates to your
awards by removing the adhesive backing. The name plates are express
shipped but for a fraction of the cost of sending the completed award. A
little work on your end can result is substantial savings for you. This offer is only available in the contiguous United States.
How to Order?
1) Select the Turbo Shipping option by clicking the box next to the option in the shopping cart so a check mark appears
2) Select the UPS Ground Shipping Option on the Shipping Options Page
3) Indicate the date order needed in the provided field (please allow 3 business days)
Processing for orders placed after 12:00pm EST will begin the following
business day. Please also note that checking the Turbo Partner order option does
not change the estimated delivery date provided by our system in the
checkout area. However you can expect to receive your order within 3 business
days of when your order is placed. Business days does not include holidays, Saturdays, or Sundays.
What Products are Included?
Turbo Partner Service is available on all resin trophies, medals, trophy cups, photo plaques, and picture frames.
What Products are Not Available on the Turbo Partner Service?
Plaques, excluding Photo Plaques
For questions about a specific item please contact us.
on orders of $200 or more!*
shipping policy applies to all orders shipped within the
Continental United States that total $200 or more in merchandise and
are shipped by UPS Ground.
**Please note that this
offer does not include Hawaii, Alaska, Puerto Rico, APO/FPO
addresses, or packages shipped by USPS**
Ground Shipping Time Estimates
*Please note transit days are calculated as
BUSINESS Days and do not include processing time*
online we require an event date to be entered. That date is
used to ensure you have selected the correct shipping method based on
our shipping policy. If our customer services reps notice the wrong
shipping method was selected, as a courtesy, you may be notified by the
next business day. If this occurs you will then be able to leave your
shipping method as is, or upgrade it to a different shipping method. A
$5.00 fee will apply for changing shipping methods plus the additional
If your order was placed on a Saturday, Sunday, or a Holiday it will
not be processed until the next business day. Orders placed before
noon (PST) on a business day include that day in processing.
that are submitted by Purchase Order or Check require payment
prior to production so please allow additional time for receipt of your
The following order types may require additional production time to complete: 1) Orders over100 pieces total, 2) Orders that require a proof (logo, upload file orders, etc.), or 3) Orders that are marked as longer lead-time items (engraved glass awards, etc.). You will be notified in these cases if additional production time is needed to deliver your order by the date needed.
Rush processing is available at a flat rate of $25 per order.
check the “Rush Order” Option in the Shopping Cart area to reduce the
order processing time by 2 business days.
We are not able to accept any 3rd Party Shipping Account
the event there is any damage to your package and the contents during
transit, TrophyPartner.com will replace them or the damaged
parts, absolutely free. If you do not like your trophies, return them
within 15 days and we will gladly exchange them for any other trophy or
award in our selection.
We ship to all APO and FPO addresses by USPS Priority Mail Service. Each package is insured. Since delivery
dates cannot be guaranteed we can not be held liable for delayed packages. Please allow 3 business days for
order processing and approximately 10-20 transit days for delivery
depending on your location.
For our customers in the San Francisco
Bay Area we offer local pick-up service in Danville, CA.
Shipping Charges & Arrival Dates
Shipping charges and arrival dates for various shipping options are available in the checkout area.
Because shipping prices are based upon weight and distance, you must have items in your cart and have created an account for the computer
to weigh your order to provide pricing and timing.
To get shipping charges and delivery dates, follow these steps:
- Go the product page(s) for the item(s) you would like to purchase. Enter the quantity and click the "ADD TO CART" button.
- Enter your personalization information, or leave this section blank for now (you can enter edit personalization information
again later from your shopping cart).
- From the shopping cart, create an account with name and address information (for new customers) or for existing customers log-in with your account credentials. You can then proceed to the Shipping Options page which will show delivery dates based on various shipping options and pricing. Remember that you can reduce the arrival time by 2 business days for each option by paying a flat $25 rush.
Delivery dates are only for typical business days. This means Monday through Friday
EXCEPT the major holidays for example: (New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day
and the Day After Thanksgiving, Christmas Day and New Year's Eve).
Delays in arrival may occur when there is business
closure or other unforeseen events such as incorrect address given during checkout, inclement weather delays, acts of God, or other natural or world events.