How long will it take to get my order?


Typically we can meet any delivery date.  Our website provides delivery dates and pricing in the shipping options section for all UPS shipping options.  We offer USPS Priority Mail as a shipping option primarily for smaller items to save on shipping charges however please be advised that is not time guaranteed and we do not offer refunds for delayed shipments using this service.

Our standard production time is 3 business days plus shipping time.  We also offer two rush options to get your order to you even faster:
1) rush processing in 1 business day for a flat fee of $25
2) Turbo Partner Service for rush delivery within 3 business days for a flat fee of $25 plus UPS Ground Shipping Charges

We offer the following shipping methods: UPS Ground, 3 Day Air, 2 Day Air and Next Day Air Services.  For standard shipping add the number of business days shown in the map below plus the days of processing.  For rush shipping we can ship by UPS 3 Day Air, 2 Day Air, Or Next Day Air.We also offer U.S. Priority Mail Service (2-3 Business Days) as an alternative to UPS and for Hawaii, Alaska, U.S. Territories, and APO Military Shipments.  This service is also good for small packages shipped within the United States.Please be advised that with Priority Mail Service we do not guarantee a delivery date like we do for UPS.

DAYS OF PROCESSING + DAYS SHIPPING = DELIVERY TIME TO YOU

Normal Processing & Delivery: 3 Business Days + # Business Days Shipping = Delivery Time To You
Rush Processing & Normal Delivery: 1 Business Day + # Business Days Shipping = Delivery Time To You
Rush Processing & Rush Delivery: 1 Business Day + 1-3 Business Days Shipping = Delivery Time to You
Turbo Partner Service = Delivery in 3 Business Days

All shipping options, pricing, and estimated delivery dates will be provided for your order in the checkout area so you can chose the service that meets your needs.  Please note that selecting the "Rush this Order" or TurboPartner Service Options does not change the estimated delivery date. Please subtract 2 business days from the estimated delivery date for the "Rush This Order" option and please allow 3 business days from receipt of your order for delivery using the Turbo Partner Service.

Custom Trophies typically require 2 weeks to make before they are shipped.

24 Hour Rush Processing Service


Rush Service at TrophyPartner.com

Need your trophies and awards fast?  TrophyPartner.com offers rush processing and production for a flat fee of $25 per order.  This service reduces processing and production time to 1 business day.  Rush service is not available on our custom trophies.

Check the "Rush This Order" box in the shopping cart area for this service.  

Note that this service only reduces the processing and production time for an order.  We also offer expedited shipping options including 3 day air, 2 day air, and next day air.  These can be selected in the checkout area.

This means that we can deliver an order to you as fast as you need it!!!

Please Note: Processing for orders placed after 12 p.m. (noon) PST will begin the following business day.  Estimated delivery dates shown on website do not reflect the rush this order processing and will be delivered 2business days earlier.

Turbo Partner 3 Day Delivery Service

Introducing our Turbo Partner Service.  This will deliver your order within 3 business days.

For a flat fee of $25 per order plus UPS Ground shipping charges we can now deliver your order within 3business days of receipt.  This service offers considerable savings for last minute orders big or small. 

How do we do it?
We utilize our extensive distribution network across the contiguous United States to drop ship your awards directly to you from a nearby location.  This can save you substantial shipping costs versus air shipment.

What's the Catch?
We send the name plates that attach to your awards with your personalized text in a separate shipment.  You must attach the name plates to your awards by removing the adhesive backing.  The name plates are express shipped but for a fraction of the cost of sending the completed award.  A little work on your end can result is substantial savings for you.  Offer valid only in the contiguous United States.

How to Order?
1) Select the Turbo Shipping option by clicking the box next to the option in the shopping cart so a check mark appears
2) Select the UPS Ground Shipping Option on the Shipping Options Page
3) Indicate the date order needed in the provided field (please allow 3 business days)

Note:Processing for orders placed after 12:00pm EST will begin the following business day.  Please also note that checking the Turbo Partner order option does not change the estimated delivery date provided by our system in the checkout area.  However you can expect to receive your order within 3 business days of when your order is placed.  Business days does not include holidays, Saturdays, or Sundays.

What Products are Included?
Turbo Partner Service is available on all resin trophies, medals, trophy cups, photo plaques, and picture frames.

What Products are Not Available on the Turbo Partner Service?

Engraved Awards
Acrylic Awards
Column Trophies
Non-Resin Trophies
Plaques, excluding Photo Plaques
Pins
T-Shirts

Free Shipping Policy


TrophyPartner.com’s free shipping policy applies to all orders shipped within the Continental United States that total $200 or more in merchandise and are shipped by UPS Ground.

**Please note that this offer does not include personalization charges, logo fees, Hawaii, Alaska, Puerto Rico, or APO/FPO addresses or packages shipped by USPS**

UPS Ground Shipping Time Estimates

*Please note transit days are calculated as BUSINESS Days and do not include processing time*

When ordering online we require an event date to be entered.  That date is used to ensure you have selected the correct shipping method based on our shipping policy. If our customer services reps notice the wrong shipping method was selected, as a courtesy, you may be notified by the next business day.  If this occurs you will then be able to leave your shipping method as is, or upgrade it to a different shipping method.  A$5.00 fee will apply for changing shipping methods plus the additional shipping cost.



Other Shipping Information

Most orders are processed within 72 hours and then are shipped by UPS based on the method you select in the checkout area. 

We offer the following UPS delivery options: Ground, 3 Day Air, 2 Day Air, Next Day Air Saver (by end of day to most locations), or Next Day Air (by 12 p.m. noon to most locations).  Shipping charges are determined based on item weight and final destination, as calculated by UPS. 

If your order was placed on a Saturday, Sunday, or a Holiday it will not be processed until the next business day.  Orders placed before noon (PST) on a business day include that day in processing.

Orders that are submitted by Purchase Order or Check require payment prior to production so please allow additional time for receipt of your payment.

Rush processing  is available at a flat rate of $25 per order. Simply check the “Rush Order” Option in the Shopping Cart area to reduce the order processing time by 2 business days.

We are not able to accept any 3rd Party Shipping Account Numbers.  Orders shipped out of the United States may be subject to custom duties and fees which will be collected by the local government upon arrival.

In the event there is any damage to your package and the contents during transit, TrophyPartner.com will replace them or the damaged parts, absolutely free.  If you are not 100% satisfied with your purchase, please contact us and we will work with you to return it, exchange it, or credit it.  Please see our returns policy for more details.

We ship to all APO and FPO addresses via UPS Sure Post which is handled by USPS.  We insure each package.  Delivery dates cannot be guaranteed therefore we can not be held liable for delayed packages.  Please allow 3 business days for order processing and approximately 10-20 transit days for delivery depending on your location.

For our customers in the San Francisco Bay Area we offer local pick-up service in Danville, CA.

TrophyPartner.com will not be held liable or responsible for late deliveries or lost items.We will not be liable for profit loss, cost, or any other reasons caused by missed deadlines due to shipping delays or any other uncontrollable events. If a deadline is missed due to our carrier (UPS) all shipping cost will be refunded in full.  USPS Priority Mail charges are not refundable as the post office does not guarantee delivery dates.
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