How long will it take to get my order?
Our
standard production time is 3 business days plus shipping time. We
also offer two rush options to get your order to you even faster:
1) rush processing in 1 business day for a flat fee of $25
2) Turbo Partner Service for rush delivery within 3 business days for a flat fee of $25
plus UPS Ground Shipping Charges
We
offer the following shipping methods: UPS Ground, 3 Day Air, 2 Day Air
and Next Day Air Services. For standard shipping add the number of
business days shown in the map below plus the days of processing. For
rush shipping we can ship by UPS 3 Day Air, 2 Day Air, Or Next Day Air.
We also offer U.S. Priority Mail Service (2-3 Business Days) as an alternative to UPS for Hawaii, Alaska, U.S. Territories, and
APO Military Shipments. This service is also good for small packages shipped within the United States.
Please be advised that with Priority Mail Service we do not guarantee a
delivery date like we do for UPS.
DAYS OF PROCESSING + DAYS SHIPPING = DELIVERY TIME TO YOU
Normal Processing & Delivery: 3 Business Days + # Business Days Shipping = Delivery Time To You
Rush Processing & Normal Delivery: 1 Business Day + # Business Days Shipping = Delivery Time To You
Rush Processing & Rush Delivery: 1 Business Day + 1-3 Business Days Shipping = Delivery Time to You
Turbo Partner Service = Delivery in 3 Business Days
All
shipping
options, pricing, and estimated delivery dates will be provided for your
order in the checkout area so you can chose the service that meets your
needs. Please note that selecting the "Rush this Order" or Turbo
Partner Service Options does not change the estimated delivery date.
Please subtract 2 business days from the estimated delivery date for
the "Rush This Order" option and please allow 3 business days from
receipt of your order for delivery using the Turbo Partner Service.
24 Hour Rush Processing Service
Need
your trophies and awards fast? TrophyPartner.com offers rush
processing and production for a flat fee of $25 per order. This service
reduces processing and production time to 1 business day.
Check the "Rush This Order" box in the shopping cart area for this service.
Note
that this service only reduces the processing and production time for
an order. We also offer expedited shipping options including 3 day air,
2 day air, and next day air. These can be selected in the checkout
area.
This means that we can deliver an order to you as fast as you need it!!!
Please
Note: Processing for orders placed after 12 p.m. (noon) PST will begin
the following business day. Estimated delivery dates shown on website
do not reflect the rush this order processing and will be delivered 2
business days earlier.
Turbo Partner 3 Day Delivery Service
Introducing our Turbo Partner Service. This will deliver your order within 3 business days.
For a flat fee of $25 per order
plus
UPS Ground shipping charges we can now deliver your order within 3
business days of receipt. This service offers considerable savings for last minute orders
big or small.
How do we do it?
We utilize our
extensive distribution network across the contiguous United States to
drop ship your awards directly to you from a nearby location. This can
save you substantial shipping costs versus air shipment.
What's the Catch?
We
send the name plates that attach to your awards with your personalized
text in a separate shipment. You must attach the name plates to your
awards by removing the adhesive backing. The name plates are express
shipped but for a fraction of the cost of sending the completed award. A
little work on your end can result is substantial savings for you. Offer valid only in the contiguous United States.
How to Order?
1) Select the Turbo Shipping option by clicking the box next to the option in the shopping cart so a check mark appears
2) Select the UPS Ground Shipping Option on the Shipping Options Page
3) Indicate the date order needed in the provided field (please allow 3 business days)
Note:
Processing for orders placed after 12:00pm EST will begin the following
business day. Please also note that checking the Turbo Partner order option does
not change the estimated delivery date provided by our system in the
checkout area. However you can expect to receive your order within 3 business
days of when your order is placed. Business days does not include holidays, Saturdays, or Sundays.
What Products are Included?
Turbo Partner Service is available on all resin trophies, medals, trophy cups, photo plaques, and picture frames.
What Products are Not Available on the Turbo Partner Service?
Engraved Awards
Acrylic Awards
Column Trophies
Non-Resin Trophies
Plaques, excluding Photo Plaques
Pins
T-Shirts
Free
Shipping Policy
TrophyPartner.com’s
free shipping policy applies to all orders shipped within the
Continental United States that total $200 or more in merchandise and
are shipped by UPS Ground.
**Please note that this offer does not include personalization charges, logo fees, Hawaii, Alaska, Puerto Rico, or APO/FPO addresses or packages shipped by USPS**
UPS Ground Shipping Time Estimates
*Please note transit days are calculated as BUSINESS Days and do not include processing time*
When
ordering online we require an event date to be entered. That date is
used to ensure you have selected the correct shipping method based on
our shipping policy. If our customer services reps notice the wrong
shipping method was selected, as a courtesy, you may be notified by the
next business day. If this occurs you will then be able to leave your
shipping method as is, or upgrade it to a different shipping method. A
$5.00 fee will apply for changing shipping methods plus the additional
shipping cost.
Other Shipping Information
Most orders are processed within 72
hours and then are shipped by UPS based on the method you select in the
checkout area.
We
offer the following UPS delivery options: Ground, 3 Day Air, 2 Day Air,
Next Day Air Saver (by end of day to most locations), or Next Day Air
(by 12 p.m. noon to most locations). Shipping charges are determined
based on item
weight and final destination, as calculated by UPS.
If your order was placed on a Saturday, Sunday, or a Holiday it will
not be processed until the next business day. Orders placed before
noon (PST) on a business day include that day in processing.
Orders
that are submitted by Purchase Order or Check require payment
prior to production so please allow additional time for receipt of your
payment.
Rush processing is available at a flat rate of $25 per order.
Simply
check the “Rush Order” Option in the Shopping Cart area to reduce the
order processing time by 2 business days.
We are not able to accept any 3rd Party Shipping Account
Numbers.
In
the event there is any damage to your package and the contents during
transit, TrophyPartner.com will replace them or the damaged
parts, absolutely free. If you do not like your trophies, return them
within 15 days and we will gladly exchange them for any other trophy or
award in our selection.
We ship to all APO and FPO addresses via
UPS Sure Post which is handled by USPS. We insure each package. Delivery
dates cannot be guaranteed therefore we can not be held liable for delayed packages. Please allow 3 business days for
order processing and approximately 10-20 transit days for delivery
depending on your location.
For our customers in the San Francisco
Bay Area we offer local pick-up service in Danville, CA.
TrophyPartner.com will
not be held liable or responsible for late deliveries or lost items.
We will not be liable for profit loss, cost, or any other reasons
caused by missed deadlines due to shipping delays or any other
uncontrollable events. If a deadline is missed due to our carrier (UPS)
all shipping cost will be refunded in full.