How long will it take to get my order?

Most orders can be delivered within 6-8 business after ordering utilizing one of our flat rate shipping options.  We also offer expedited shipping services that can deliver your order in 3-5 business days and our innovative 4 day TurboPartner Service designed to save you money. 

TurboPartner service utilizes our extensive distribution network to deliver goods from a warehouse near you while sending you the name plates for your awards separately for you to attach yourself.  This results in lower shipping costs but with fast service.

As the holidays approach, we wanted to let you know that shipping carriers are expected to be busier than usual this holiday season, which may unfortunately lead to shipping delays. We are encouraging loyal customers to place orders early to minimize the risk of delayed deliveries. 

Enter the delivery date needed in the checkout area and our website will provide available shipping options and pricing.

Flat Rate Shipping Service

Order Subtotal
Shipping Cost
Delivery Time
 $0.01 to $12.99
 $9.99  6-8 Business Days After Ordering
 $13.00 to $29.99
 $12.99  6-8 Business Days After Ordering
 $30.00 to $49.99
 $14.99  6-8 Business Days After Ordering
 $50.00 to $99.99
 $16.99  6-8 Business Days After Ordering
 $100.00 to $149.99
 $18.99  6-8 Business Days After Ordering
 $150.00 to $174.99
$19.99  6-8 Business Days After Ordering
 $175.00 to $199.99
$21.99  6-8 Business Days After Ordering
 $200.00 to $249.99
$25.99  6-8 Business Days After Ordering
 $250.00 to $299.99
$29.99  6-8 Business Days After Ordering
 $300.00 or more
 Free*  6-8 Business Days After Ordering

Expedited Shipping Service

Service Option
Shipping Cost
Expected Delivery 
Bronze Service
 Provided in checkout
 5 Business Days After Ordering
 Silver Service
 Provided in checkout
 4 Business Days After Ordering
Gold Service
 Provided in checkout
 3 Business Days After Ordering

TurboPartner Service (receive your awards & name plates separately)

Order Subtotal
Shipping Cost
Expected Delivery
 $0.01 to $49.99
 $25.00  4 Business Days After Ordering
 $50.00 to $149.99
 $30.00  4 Business Days After Ordering
 $150.00 to $299.99
 $35.00  4 Business Days After Ordering
 $300.00 or more
$40.00  4 Business Days After Ordering

The Fine Print

*Free shipping on all stock orders that total over $300 and ship by flat rate service in the Continental United States (product only, does not include logo, personalization fees, or custom awards). This offer does not include Hawaii, Alaska, any U.S. Territory, or APO/FPO addresses.

Orders received after 3pm EST Monday through Friday are considered processed the following business day.

TurboPartner Service is not available on all items.  Items that qualify have a "TurboPartner 4 Day Service" Graphic on the product page and will be noted in the "details" section.  If any portion of your order contains a non TurboPartner item you will not be offered the TurboPartner shipping option at checkout.

Orders that contain both longer lead-time items and regular delivery items will be delivered together based on the production time of the longest lead-time item.  Place separate orders for regular delivery or TurboPartner items to receive quicker.

Delivery dates are for normal business days, Mondays through Fridays excluding weekends and the following holidays and vacation days: New Years Day, Martin Luther King's Day, Washington's Birthday,  Memorial Day, 4th of July, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, the Day After Thanksgiving, Christmas Eve, Christmas Day, and New Years Eve.

The following order types require additional production time to complete:
1) orders over 100 pieces total except if TurboPartner Service
2) orders that require a proof (logo, engraved acrylic or crystal order)
3) orders that are marked as longer lead-time items (engraved acrylic awards, engraved crystal, custom award belts, etc.)
4) custom acrylic trophies require 2 weeks to produce
5) orders that are submitted as Pay By Check

We are not able to accept any 3rd Party Shipping Account Numbers. 

Orders shipped out of the United States have different shipping options and may be subject to custom duties and fees which will be collected by the local government upon arrival.

In the event there is any damage to your package and the contents during transit, will replace them or the damaged parts, absolutely free. Requests must be received within 14 days of arrival.
If you are not 100% satisfied with your purchase, please contact us and we will work with you to return it, exchange it, or credit it.  Please see our returns policy for more details.

We ship to all APO and FPO addresses by USPS Priority Mail Service.  Each package is insured.  Since delivery dates cannot be guaranteed we can not be held liable for delayed packages.  Please allow 3 business days for order processing and approximately 10-20 transit days for delivery depending on your location.

Shipping charges for our gold, silver, and bronze services are only available after entering your order into our shopping cart.  Pricing is determined based on the weight of your order and distance from our shipping location in North Carolina.

All shipping options are based on the merchandise value of your order only and do not include logo fees, personalization charges, proofs, etc.

Delays in arrival may occur when there is business closure or other unforeseen events such as incorrect address given during checkout, inclement weather delays, acts of God, or other natural or world events.